Security guidelines for the design of atm interfaces

Fiorella Falconi, Claudia Zapata, Arturo Moquillaza, Freddy Paz

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

2 Citas (Scopus)

Resumen

In Peru, 41% of the population over 18 is banked and 76% of them use an Automatic Teller Machine or ATM. However, in some cases the interaction between the users and the ATM (and the User Experience in general) could be frustrating and presents inconveniences in topics about trust and security, considering that clients are mainly carrying out operations that involve withdrawal and depositing of their own money in cash. In that sense, the influence of security (and the perception of security by the user) in the experience of using ATM, given their nature and form of use, has been evidenced. According to the above, we found in the literature that specific design and heuristic guidelines have been proposed for the usability of ATM interfaces, but no specific guidelines for other relevant aspect such as the security of those interfaces. The main objective of this work is to provide a proposal of security guidelines for the design of ATM interfaces, which complement existing guidelines on other facets of the User Experience, such as, Usability and Accessibility, which seeks to strengthen the User Experience of the product. To obtain the mentioned guidelines, a compilation of good practices, recommendations and guidelines found in Peruvian and international literature and regulations was made. For the validation of this proposal, these guidelines were validated through expert judgment by three ATM interface design experts and four domain experts working in 3 of the most important banks in Peru. As a result, we proposed seven ATM interface security guidelines and their respective definitions. From this work, we can conclude the importance of not just evaluating Usability but also complementing security issues when it comes to a channel as sensitive as ATMs, and in that sense, for this domain, consider security as an important part of the User Experience.

Idioma originalInglés
Título de la publicación alojadaAdvances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2020 Virtual Conferences on Usability and User Experience, Human Factors and Assistive Technology, Human Factors and Wearable Technologies, and Virtual Environments and Game Design
EditoresTareq Ahram, Christianne Falcão
EditorialSpringer Verlag
Páginas265-271
Número de páginas7
ISBN (versión impresa)9783030518271
DOI
EstadoPublicada - 2020
Publicado de forma externa
EventoAHFE Virtual Conference on Usability and User Experience, the Virtual Conference on Human Factors and Assistive Technology, the Virtual Conference on Human Factors and Wearable Technologies, and the Virtual Conference on Virtual Environments and Game Design, 2020 - San Diego, Estados Unidos
Duración: 16 jul 202020 jul 2020

Serie de la publicación

NombreAdvances in Intelligent Systems and Computing
Volumen1217 AISC
ISSN (versión impresa)2194-5357
ISSN (versión digital)2194-5365

Conferencia

ConferenciaAHFE Virtual Conference on Usability and User Experience, the Virtual Conference on Human Factors and Assistive Technology, the Virtual Conference on Human Factors and Wearable Technologies, and the Virtual Conference on Virtual Environments and Game Design, 2020
País/TerritorioEstados Unidos
CiudadSan Diego
Período16/07/2020/07/20

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