Redesigning a Main Menu ATM Interface Using a User-Centered Design Approach Aligned to Design Thinking: A Case Study

Arturo Moquillaza, Fiorella Falconi, Freddy Paz

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciaInvestigaciónrevisión exhaustiva

Resumen

Currently, development teams face many challenges when designing user interfaces. There are more, and more, new methodologies, processes and techniques to make user-centered design. However, these teams often lack specific techniques or methods to accomplish these designs themselves in a real-world development process. The following is a proposal of a user-centered design approach through a case study. The approach was applied to successfully redesign the main menu of an ATM interface of a Peruvian Bank. In this iteration, the convenience of aligning the proposal with proven methodologies such as Design Thinking was observed. This proposal continues to be applied successfully in the development process of the ATM team of said bank.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
EditoresAaron Marcus, Wentao Wang
EditorialSpringer Verlag
Páginas522-532
Número de páginas11
ISBN (versión impresa)9783030235345
DOI
EstadoPublicada - 1 ene 2019
Evento8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, Estados Unidos
Duración: 26 jul 201931 jul 2019

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen11586 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
PaísEstados Unidos
CiudadOrlando
Período26/07/1931/07/19

Huella dactilar

User-centered Design
Automatic teller machines
Interfaces (computer)
Development Process
User interfaces
Methodology
User Interface
Continue
Iteration
Design
User centered design
Banks

Citar esto

Moquillaza, A., Falconi, F., & Paz, F. (2019). Redesigning a Main Menu ATM Interface Using a User-Centered Design Approach Aligned to Design Thinking: A Case Study. En A. Marcus, & W. Wang (Eds.), Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings (pp. 522-532). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-23535-2_38
Moquillaza, Arturo ; Falconi, Fiorella ; Paz, Freddy. / Redesigning a Main Menu ATM Interface Using a User-Centered Design Approach Aligned to Design Thinking : A Case Study. Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. editor / Aaron Marcus ; Wentao Wang. Springer Verlag, 2019. pp. 522-532 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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Moquillaza, A, Falconi, F & Paz, F 2019, Redesigning a Main Menu ATM Interface Using a User-Centered Design Approach Aligned to Design Thinking: A Case Study. En A Marcus & W Wang (eds.), Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11586 LNCS, Springer Verlag, pp. 522-532, Orlando, Estados Unidos, 26/07/19. https://doi.org/10.1007/978-3-030-23535-2_38

Redesigning a Main Menu ATM Interface Using a User-Centered Design Approach Aligned to Design Thinking : A Case Study. / Moquillaza, Arturo; Falconi, Fiorella; Paz, Freddy.

Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. ed. / Aaron Marcus; Wentao Wang. Springer Verlag, 2019. p. 522-532 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS).

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciaInvestigaciónrevisión exhaustiva

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Moquillaza A, Falconi F, Paz F. Redesigning a Main Menu ATM Interface Using a User-Centered Design Approach Aligned to Design Thinking: A Case Study. En Marcus A, Wang W, editores, Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Springer Verlag. 2019. p. 522-532. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-030-23535-2_38