Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

Cristhian Chanco; Arturo Moquillaza; Freddy Paz

doi:10.1007/978-3-030-23535-2_1

Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

Cristhian Chanco, Arturo Moquillaza, Freddy Paz

Universidad San Ignacio de Loyola

Resultado de la investigación: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia

3 Citas (Scopus)

Resumen

© 2019, Springer Nature Switzerland AG. ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.

Idioma original	Inglés estadounidense
Título de la publicación alojada	Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
Páginas	3-18
Número de páginas	16
ISBN (versión digital)	9783030235345
DOI	https://doi.org/10.1007/978-3-030-23535-2_1
Estado	Publicada - 1 ene 2019
Evento	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) - Duración: 1 ene 2019 → …

Serie de la publicación

Nombre	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen	11586 LNCS
ISSN (versión impresa)	0302-9743

Conferencia

Conferencia	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Período	1/01/19 → …

Acceder al documento

10.1007/978-3-030-23535-2_1

Huella Profundice en los temas de investigación de 'Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs'. En conjunto forman una huella única.

Citar esto

Chanco, C., Moquillaza, A., & Paz, F. (2019). Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. En Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs (pp. 3-18). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS). https://doi.org/10.1007/978-3-030-23535-2_1

Chanco, Cristhian ; Moquillaza, Arturo ; Paz, Freddy. / Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. 2019. pp. 3-18 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{5474c9d357dd43508b56f20460012343,

title = "Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs",

abstract = "{\textcopyright} 2019, Springer Nature Switzerland AG. ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.",

author = "Cristhian Chanco and Arturo Moquillaza and Freddy Paz",

year = "2019",

month = jan,

day = "1",

doi = "10.1007/978-3-030-23535-2_1",

language = "American English",

isbn = "9783030235345",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

pages = "3--18",

booktitle = "Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs",

note = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) ; Conference date: 01-01-2019",

}

Chanco, C, Moquillaza, A & Paz, F 2019, Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. En Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11586 LNCS, pp. 3-18, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 1/01/19. https://doi.org/10.1007/978-3-030-23535-2_1

Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. / Chanco, Cristhian; Moquillaza, Arturo; Paz, Freddy.

Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. 2019. p. 3-18 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS).

Resultado de la investigación: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia

TY - GEN

T1 - Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

AU - Chanco, Cristhian

AU - Moquillaza, Arturo

AU - Paz, Freddy

PY - 2019/1/1

Y1 - 2019/1/1

N2 - © 2019, Springer Nature Switzerland AG. ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.

AB - © 2019, Springer Nature Switzerland AG. ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.

UR - https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85069714160&origin=inward

UR - https://www.scopus.com/inward/citedby.uri?partnerID=HzOxMe3b&scp=85069714160&origin=inward

U2 - 10.1007/978-3-030-23535-2_1

DO - 10.1007/978-3-030-23535-2_1

M3 - Conference contribution

SN - 9783030235345

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 3

EP - 18

BT - Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

T2 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Y2 - 1 January 2019

ER -

Chanco C, Moquillaza A, Paz F. Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. En Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. 2019. p. 3-18. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-030-23535-2_1