TY - GEN
T1 - Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
AU - Chanco, Cristhian
AU - Moquillaza, Arturo
AU - Paz, Freddy
PY - 2019/1/1
Y1 - 2019/1/1
N2 - © 2019, Springer Nature Switzerland AG. ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.
AB - © 2019, Springer Nature Switzerland AG. ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.
UR - https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85069714160&origin=inward
UR - https://www.scopus.com/inward/citedby.uri?partnerID=HzOxMe3b&scp=85069714160&origin=inward
U2 - 10.1007/978-3-030-23535-2_1
DO - 10.1007/978-3-030-23535-2_1
M3 - Conference contribution
SN - 9783030235345
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 3
EP - 18
BT - Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
T2 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Y2 - 1 January 2019
ER -