Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

Cristhian Chanco, Arturo Moquillaza, Freddy Paz

Resultado de la investigación: Contribución a una conferenciaArtículo de conferenciaInvestigaciónrevisión exhaustiva

Resumen

ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.

Idioma originalInglés
Páginas3-18
Número de páginas16
DOI
EstadoPublicada - 1 ene 2019
Evento8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, Estados Unidos
Duración: 26 jul 201931 jul 2019

Conferencia

Conferencia8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
PaísEstados Unidos
CiudadOrlando
Período26/07/1931/07/19

Huella dactilar

Automatic teller machines
Usability
Interfaces (computer)
Heuristics
Evaluation
Refinement
Computer systems
Necessary
Evaluate

Citar esto

Chanco, C., Moquillaza, A., & Paz, F. (2019). Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. 3-18. Papel presentado en 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, Estados Unidos. https://doi.org/10.1007/978-3-030-23535-2_1
Chanco, Cristhian ; Moquillaza, Arturo ; Paz, Freddy. / Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. Papel presentado en 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, Estados Unidos.16 p.
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Chanco, C, Moquillaza, A & Paz, F 2019, 'Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs' Papel presentado en, Orlando, Estados Unidos, 26/07/19 - 31/07/19, pp. 3-18. https://doi.org/10.1007/978-3-030-23535-2_1

Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. / Chanco, Cristhian; Moquillaza, Arturo; Paz, Freddy.

2019. 3-18 Papel presentado en 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, Estados Unidos.

Resultado de la investigación: Contribución a una conferenciaArtículo de conferenciaInvestigaciónrevisión exhaustiva

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T1 - Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

AU - Chanco, Cristhian

AU - Moquillaza, Arturo

AU - Paz, Freddy

PY - 2019/1/1

Y1 - 2019/1/1

N2 - ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.

AB - ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.

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KW - Human-Computer Interaction

KW - Usability evaluation

KW - Usability heuristics

KW - User-centered design

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Chanco C, Moquillaza A, Paz F. Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. 2019. Papel presentado en 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, Estados Unidos. https://doi.org/10.1007/978-3-030-23535-2_1