Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques

Diana Chumpitaz, Kevin Pereda, Katherine Espinoza, Carlos Villarreal, William Perez, Arturo Moquillaza, Jaime Díaz, Freddy Paz

Resultados de investigaciones: Capítulo del libro/informe/acta de congresoContribución a la conferencia

Resumen

ATMs are widely used around the world, which leads to the development of new functionalities that need to consider usability. For this reason, the following article presents the development of graphical interfaces for ATM of BBVA Continental Bank, which follows a user-centered process design. In the first place, we gathered information about our target user. Then, we developed a prototype based on the previous information and the needs of the bank, which also took into account expert’s feedback. Finally, real users in the bank itself validated the prototypes.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
EditoresAaron Marcus, Wentao Wang
EditorialSpringer Verlag
Páginas420-430
Número de páginas11
ISBN (impreso)9783030235345
DOI
Estado de la publicaciónPublicada - 1 ene 2019
Evento8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, Estados Unidos
Duración: 26 jul 201931 jul 2019

Serie de publicaciones

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen11586 LNCS
ISSN (impreso)0302-9743
ISSN (electrónico)1611-3349

Conferencia

Conferencia8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
PaísEstados Unidos
CiudadOrlando
Periodo26/07/1931/07/19

    Huella digital

Citar esto

Chumpitaz, D., Pereda, K., Espinoza, K., Villarreal, C., Perez, W., Moquillaza, A., ... Paz, F. (2019). Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques. En A. Marcus, & W. Wang (Eds.), Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings (pp. 420-430). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-23535-2_31