Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques

Diana Chumpitaz, Kevin Pereda, Katherine Espinoza, Carlos Villarreal, William Perez, Arturo Moquillaza, Jaime Díaz, Freddy Paz

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciaInvestigaciónrevisión exhaustiva

Resumen

ATMs are widely used around the world, which leads to the development of new functionalities that need to consider usability. For this reason, the following article presents the development of graphical interfaces for ATM of BBVA Continental Bank, which follows a user-centered process design. In the first place, we gathered information about our target user. Then, we developed a prototype based on the previous information and the needs of the bank, which also took into account expert’s feedback. Finally, real users in the bank itself validated the prototypes.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
EditoresAaron Marcus, Wentao Wang
EditorialSpringer Verlag
Páginas420-430
Número de páginas11
ISBN (versión impresa)9783030235345
DOI
EstadoPublicada - 1 ene 2019
Evento8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, Estados Unidos
Duración: 26 jul 201931 jul 2019

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen11586 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
PaísEstados Unidos
CiudadOrlando
Período26/07/1931/07/19

Huella dactilar

User-centered Design
Interface Design
Automatic teller machines
Fingerprint
Authentication
Interfaces (computer)
Prototype
Process design
Process Design
Feedback
Usability
Target
Banks
User centered design

Citar esto

Chumpitaz, D., Pereda, K., Espinoza, K., Villarreal, C., Perez, W., Moquillaza, A., ... Paz, F. (2019). Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques. En A. Marcus, & W. Wang (Eds.), Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings (pp. 420-430). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-23535-2_31
Chumpitaz, Diana ; Pereda, Kevin ; Espinoza, Katherine ; Villarreal, Carlos ; Perez, William ; Moquillaza, Arturo ; Díaz, Jaime ; Paz, Freddy. / Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques. Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. editor / Aaron Marcus ; Wentao Wang. Springer Verlag, 2019. pp. 420-430 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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Chumpitaz, D, Pereda, K, Espinoza, K, Villarreal, C, Perez, W, Moquillaza, A, Díaz, J & Paz, F 2019, Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques. En A Marcus & W Wang (eds.), Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11586 LNCS, Springer Verlag, pp. 420-430, Orlando, Estados Unidos, 26/07/19. https://doi.org/10.1007/978-3-030-23535-2_31

Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques. / Chumpitaz, Diana; Pereda, Kevin; Espinoza, Katherine; Villarreal, Carlos; Perez, William; Moquillaza, Arturo; Díaz, Jaime; Paz, Freddy.

Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. ed. / Aaron Marcus; Wentao Wang. Springer Verlag, 2019. p. 420-430 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS).

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciaInvestigaciónrevisión exhaustiva

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AU - Pereda, Kevin

AU - Espinoza, Katherine

AU - Villarreal, Carlos

AU - Perez, William

AU - Moquillaza, Arturo

AU - Díaz, Jaime

AU - Paz, Freddy

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AB - ATMs are widely used around the world, which leads to the development of new functionalities that need to consider usability. For this reason, the following article presents the development of graphical interfaces for ATM of BBVA Continental Bank, which follows a user-centered process design. In the first place, we gathered information about our target user. Then, we developed a prototype based on the previous information and the needs of the bank, which also took into account expert’s feedback. Finally, real users in the bank itself validated the prototypes.

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Chumpitaz D, Pereda K, Espinoza K, Villarreal C, Perez W, Moquillaza A y otros. Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques. En Marcus A, Wang W, editores, Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Springer Verlag. 2019. p. 420-430. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-030-23535-2_31