Applying a UCD Framework for ATM Interfaces on the Design of QR Withdrawal: A Case Study

Joel Aguirre, Samira Benazar, Arturo Moquillaza

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

The Automated Teller Machines or ATM carry out transactions through the use of physical magnetic smart cards and four-digit PINs. To this is added the fact that physical cards could be easily lost and the combinations for PINs are insufficient. By employing a QR-based withdrawal system in combination with mobile banking, the user is allowed to perform cardless withdrawals and avoid the risk of peeping attacks and save valuable time. The difficulty is that the user should be familiar with mobile phones and QR codes scanning processes. Although there is insufficient knowledge of usability in the ATM field, attempts to the application of a systematic user-centered approach have delivered encouraging results, improving the satisfaction of the users in withdrawal operations. In this study, we apply a user-centered design framework, proposed in previous works by the authors, for the design of the interfaces of the QR-based withdrawal transaction.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
EditoresAaron Marcus, Elizabeth Rosenzweig
EditorialSpringer US
Páginas3-19
Número de páginas17
ISBN (versión impresa)9783030497569
DOI
EstadoPublicada - 2020
Evento9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Dinamarca
Duración: 19 jul 202024 jul 2020

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen12202 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
País/TerritorioDinamarca
CiudadCopenhagen
Período19/07/2024/07/20

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