A User-Centered Framework for the Design of Usable ATM Interfaces

Joel Aguirre, Arturo Moquillaza, Freddy Paz

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferencia

2 Citas (Scopus)

Resumen

© 2019, Springer Nature Switzerland AG. Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.
Idioma originalInglés estadounidense
Título de la publicación alojadaA User-Centered Framework for the Design of Usable ATM Interfaces
Páginas163-178
Número de páginas16
ISBN (versión digital)9783030235697
DOI
EstadoPublicada - 1 ene 2019
EventoLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) -
Duración: 1 ene 2019 → …

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen11583 LNCS
ISSN (versión impresa)0302-9743

Conferencia

ConferenciaLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Período1/01/19 → …

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    Aguirre, J., Moquillaza, A., & Paz, F. (2019). A User-Centered Framework for the Design of Usable ATM Interfaces. En A User-Centered Framework for the Design of Usable ATM Interfaces (pp. 163-178). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11583 LNCS). https://doi.org/10.1007/978-3-030-23570-3_13