TY - GEN
T1 - A User-Centered Framework for the Design of Usable ATM Interfaces
AU - Aguirre, Joel
AU - Moquillaza, Arturo
AU - Paz, Freddy
PY - 2019/1/1
Y1 - 2019/1/1
N2 - © 2019, Springer Nature Switzerland AG. Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.
AB - © 2019, Springer Nature Switzerland AG. Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.
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U2 - 10.1007/978-3-030-23570-3_13
DO - 10.1007/978-3-030-23570-3_13
M3 - Conference contribution
SN - 9783030235697
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 163
EP - 178
BT - A User-Centered Framework for the Design of Usable ATM Interfaces
T2 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Y2 - 1 January 2019
ER -