A User-Centered Framework for the Design of Usable ATM Interfaces

Joel Aguirre, Arturo Moquillaza, Freddy Paz

Resultado de la investigación: Capítulo del libro/informe/acta de congresoCapítuloInvestigaciónrevisión exhaustiva

Resumen

Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
EditoresWentao Wang, Aaron Marcus
EditorialSpringer Verlag
Páginas163-178
Número de páginas16
ISBN (versión impresa)9783030235697
DOI
EstadoPublicada - 1 ene 2019
Evento8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, Estados Unidos
Duración: 26 jul 201931 jul 2019

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen11583 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
PaísEstados Unidos
CiudadOrlando
Período26/07/1931/07/19

Huella dactilar

User-centered Design
Usability
Design Method
Expert Judgment
Software
Embedded systems
Embedded Systems
Design Process
User Interface
User interfaces
Exception
Design Methodology
Framework
Design
User centered design

Citar esto

Aguirre, J., Moquillaza, A., & Paz, F. (2019). A User-Centered Framework for the Design of Usable ATM Interfaces. En W. Wang, & A. Marcus (Eds.), Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings (pp. 163-178). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11583 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-23570-3_13
Aguirre, Joel ; Moquillaza, Arturo ; Paz, Freddy. / A User-Centered Framework for the Design of Usable ATM Interfaces. Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. editor / Wentao Wang ; Aaron Marcus. Springer Verlag, 2019. pp. 163-178 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
@inbook{027956d5418a4f959adb8a081774992a,
title = "A User-Centered Framework for the Design of Usable ATM Interfaces",
abstract = "Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.",
keywords = "Automated Teller Machine, Framework, Usability assessment, User interface, User-centered design",
author = "Joel Aguirre and Arturo Moquillaza and Freddy Paz",
year = "2019",
month = "1",
day = "1",
doi = "10.1007/978-3-030-23570-3_13",
language = "Ingl{\'e}s",
isbn = "9783030235697",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer Verlag",
pages = "163--178",
editor = "Wentao Wang and Aaron Marcus",
booktitle = "Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings",

}

Aguirre, J, Moquillaza, A & Paz, F 2019, A User-Centered Framework for the Design of Usable ATM Interfaces. En W Wang & A Marcus (eds.), Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11583 LNCS, Springer Verlag, pp. 163-178, Orlando, Estados Unidos, 26/07/19. https://doi.org/10.1007/978-3-030-23570-3_13

A User-Centered Framework for the Design of Usable ATM Interfaces. / Aguirre, Joel; Moquillaza, Arturo; Paz, Freddy.

Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. ed. / Wentao Wang; Aaron Marcus. Springer Verlag, 2019. p. 163-178 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11583 LNCS).

Resultado de la investigación: Capítulo del libro/informe/acta de congresoCapítuloInvestigaciónrevisión exhaustiva

TY - CHAP

T1 - A User-Centered Framework for the Design of Usable ATM Interfaces

AU - Aguirre, Joel

AU - Moquillaza, Arturo

AU - Paz, Freddy

PY - 2019/1/1

Y1 - 2019/1/1

N2 - Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.

AB - Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.

KW - Automated Teller Machine

KW - Framework

KW - Usability assessment

KW - User interface

KW - User-centered design

UR - http://www.scopus.com/inward/record.url?scp=85069630514&partnerID=8YFLogxK

U2 - 10.1007/978-3-030-23570-3_13

DO - 10.1007/978-3-030-23570-3_13

M3 - Capítulo

SN - 9783030235697

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 163

EP - 178

BT - Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings

A2 - Wang, Wentao

A2 - Marcus, Aaron

PB - Springer Verlag

ER -

Aguirre J, Moquillaza A, Paz F. A User-Centered Framework for the Design of Usable ATM Interfaces. En Wang W, Marcus A, editores, Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Springer Verlag. 2019. p. 163-178. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-030-23570-3_13