TY - GEN
T1 - A User-Centered Framework for the Design of Usable ATM Interfaces
AU - Aguirre, Joel
AU - Moquillaza, Arturo
AU - Paz, Freddy
N1 - Publisher Copyright:
© 2019, Springer Nature Switzerland AG.
PY - 2019/1/1
Y1 - 2019/1/1
N2 - Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.
AB - Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.
KW - Automated Teller Machine
KW - Framework
KW - Usability assessment
KW - User interface
KW - User-centered design
UR - http://www.scopus.com/inward/record.url?scp=85069630514&partnerID=8YFLogxK
UR - http://www.mendeley.com/research/usercentered-framework-design-usable-atm-interfaces
U2 - 10.1007/978-3-030-23570-3_13
DO - 10.1007/978-3-030-23570-3_13
M3 - Conference contribution
AN - SCOPUS:85069630514
SN - 9783030235697
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 163
EP - 178
BT - Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
A2 - Marcus, Aaron
A2 - Wang, Wentao
PB - Springer Verlag
T2 - 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
Y2 - 26 July 2019 through 31 July 2019
ER -