A User-Centered Framework for the Design of Usable ATM Interfaces

Joel Aguirre, Arturo Moquillaza, Freddy Paz

Resultados de investigaciones: Capítulo del libro/informe/acta de congresoCapítulo

Resumen

Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
EditoresAaron Marcus, Wentao Wang
EditorialSpringer Verlag
Páginas163-178
Número de páginas16
ISBN (impreso)9783030235697
DOI
Estado de la publicaciónPublicada - 1 ene 2019
Evento8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, Estados Unidos
Duración: 26 jul 201931 jul 2019

Serie de publicaciones

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen11583 LNCS
ISSN (impreso)0302-9743
ISSN (electrónico)1611-3349

Conferencia

Conferencia8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
PaísEstados Unidos
CiudadOrlando
Periodo26/07/1931/07/19

    Huella digital

Citar esto

Aguirre, J., Moquillaza, A., & Paz, F. (2019). A User-Centered Framework for the Design of Usable ATM Interfaces. En A. Marcus, & W. Wang (Eds.), Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings (pp. 163-178). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11583 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-23570-3_13