A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces

Joe Sahua, Arturo Moquillaza

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

In this work, we present the results of a systematic review about methods for evaluate the usability on ATM interfaces and tools utilized. Following a Systematic Review Process, a total of 132 studies were found and 96 discounting duplicates, where 12 works were finally selected for the review. We also found the most used tools for usability evaluations and the frequency of them in the selected studies. Finally, we found that there exist some usability evaluation methods and process for some systems, but in the case of ATM, there is not studies was found. This work is intended to give ideas for usability evaluations on ATM interfaces, giving information of the current status of the Systematic Review and potential studies that can help to perform usability evaluations for ATM, especially, quantitative type researches. Based on this information, we intend to propose a usability evaluation process oriented to ATM applications.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
EditoresAaron Marcus, Elizabeth Rosenzweig
EditorialSpringer Verlag
Páginas130-141
Número de páginas12
ISBN (versión impresa)9783030497569
DOI
EstadoPublicada - 2020
Publicado de forma externa
Evento9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Dinamarca
Duración: 19 jul 202024 jul 2020

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen12202 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
País/TerritorioDinamarca
CiudadCopenhagen
Período19/07/2024/07/20

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