A Systematic Literature Review About Quantitative Metrics to Evaluate Usability and Security of ATM Interfaces

Fiorella Falconi, Claudia Zapata, Arturo Moquillaza, Freddy Paz

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

1 Cita (Scopus)

Resumen

Automatic Telle Machine or ATM remains one of the most used banking channels and have been transformed into complex machines, where multiple operations can be carried out, not just cash withdrawals as was at the beginning. In this context, the usability and security of interfaces become essential aspects for users to interact with ATM interfaces efficiently. About usability, several studies support its important on the user experience, which also applies to the ATM domain. About security, previous works manifest its importance especially in the ATM domain. In this sense, it is intended to utilize usability and security metrics that allow establishing the degree of usability or security of ATM interfaces. In order to identify whether there are already metrics that may be valid for evaluating ATM interfaces, the authors present a systematic literature review they made about metrics that assess usability and security in banking software. After executing the review, five relevant documents were obtained. Of these, the most significant contribution is that of 160 metrics divided into 13 categories of metrics to assess the security and usability of an Internet Banking. Future research will be focused on evaluating the relevance of these proposals in the ATM domain.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
EditoresAaron Marcus, Elizabeth Rosenzweig
EditorialSpringer Verlag
Páginas100-113
Número de páginas14
ISBN (versión impresa)9783030497569
DOI
EstadoPublicada - 2020
Publicado de forma externa
Evento9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Dinamarca
Duración: 19 jul 202024 jul 2020

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen12202 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
País/TerritorioDinamarca
CiudadCopenhagen
Período19/07/2024/07/20

Huella

Profundice en los temas de investigación de 'A Systematic Literature Review About Quantitative Metrics to Evaluate Usability and Security of ATM Interfaces'. En conjunto forman una huella única.

Citar esto