Methodologies for the Design of ATM Interfaces: A Systematic Review

Joel Aguirre, Arturo Moquillaza, Freddy Paz

Research output: Chapter in Book/Report/Conference proceedingConference contribution

9 Scopus citations


Usability is nowadays an aspect that determines the success of any software product, and the embedded systems in the Automated Teller Machines (ATMs) are not the exception. This fact represents a challenge for the software developers that are forced to guarantee the design of usable interfaces. Some attempts to achieve the required degree of usability in a software of this domain, involve the application of user-centered techniques in the elaboration process of the design proposals for the functionality of the ATMs. However, there is a lack of a formal methodological procedure. In this research, a systematic review was conducted to identify the approaches that are used to guide the design process of ATM interfaces. From a total of 492 studies, only 10 were selected as relevant. Although usability is an important aspect, only a small number of authors report the use of frameworks, that are still in the process of validation.

Original languageAmerican English
Title of host publicationHuman Systems Engineering and Design - Proceedings of the 1st International Conference on Human Systems Engineering and Design IHSED2018
Subtitle of host publicationFuture Trends and Applications
EditorsTareq Ahram, Redha Taiar, Waldemar Karwowski
Number of pages7
ISBN (Electronic)9783030020521
StatePublished - 1 Jan 2019
EventAdvances in Intelligent Systems and Computing -
Duration: 1 Jan 2020 → …

Publication series

NameAdvances in Intelligent Systems and Computing
ISSN (Print)2194-5357


ConferenceAdvances in Intelligent Systems and Computing
Period1/01/20 → …


  • Automated Teller Machine
  • Systematic review
  • User interfaces
  • User-centered design


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