Guidelines to evaluate the usability and user experience of learning support platforms: A systematic review

Juan Salas, Alberto Chang, Lourdes Montalvo, Almendra Núñez, Max Vilcapoma, Arturo Moquillaza, Braulio Murillo, Freddy Paz

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

© Springer Nature Switzerland AG 2019. Nowadays, the usability and the user experience, are important aspects for the success of any software product. In the educational domain, Learning Support Platforms are not the exception, and these quality attributes become essential to guarantee an appropriate teaching process. For this reason, in this study, we present a systematic literature review whose purpose was to identify the characteristics that these types of systems must meet to obtain usable products. In the same way, the features that contribute to the assurance of a satisfying user experience have been cataloged. The purpose of this study is to establish the basis towards the elaboration of a future framework to quantify the level of usability and user experience of learning support platforms. The systematic search retrieved a total of 105 studies, from which 23 were selected as relevant. A set of 15 sub-attributes with their corresponding guidelines were identified to serve as a guide to design graphical user interfaces in a correct way in this type of software systems.
Original languageAmerican English
Title of host publicationGuidelines to evaluate the usability and user experience of learning support platforms: A systematic review
Pages238-254
Number of pages17
ISBN (Electronic)9783030373856
DOIs
StatePublished - 1 Jan 2019
EventCommunications in Computer and Information Science -
Duration: 1 Jan 2019 → …

Publication series

NameCommunications in Computer and Information Science
Volume1114 CCIS
ISSN (Print)1865-0929

Conference

ConferenceCommunications in Computer and Information Science
Period1/01/19 → …

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