Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments

Omar Chamorro-Atalaya, Guillermo Morales-Romero, Adrian Quispe-Andía, Nicéforo Trinidad-Loli, Beatriz Caycho-Salas, César León-Velarde, Sofía Gamarra-Mendoza

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technological tools. During the development of the research, it was determined that there is a satisfaction with the pedagogical support of 61.2%, being the indicators of health services and welfare university, those that present the highest satisfaction both with 62.3%, on the other hand, are the indicators registrations and license plates, and psychopedagogical services those that present a greater dissatisfaction of 32.7 and 32.2, respectively. Although the pedagogical support provided by the university must continue to be improved, a slight improvement has been determined with the previous semester in which the adaptation of online services began, since dissatisfaction on the part of students decreased by 9.18%.

Original languageEnglish
Pages (from-to)255-262
Number of pages8
JournalInternational Journal of Emerging Technologies in Learning
Volume16
Issue number20
DOIs
StatePublished - 2021
Externally publishedYes

Keywords

  • Distance education
  • pedagogical support
  • student satisfaction

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