Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

Cristhian Chanco, Arturo Moquillaza, Freddy Paz

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

© 2019, Springer Nature Switzerland AG. ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.
Original languageAmerican English
Title of host publicationDevelopment and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
Pages3-18
Number of pages16
ISBN (Electronic)9783030235345
DOIs
StatePublished - 1 Jan 2019
EventLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) -
Duration: 1 Jan 2019 → …

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11586 LNCS
ISSN (Print)0302-9743

Conference

ConferenceLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Period1/01/19 → …

Fingerprint Dive into the research topics of 'Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs'. Together they form a unique fingerprint.

  • Cite this

    Chanco, C., Moquillaza, A., & Paz, F. (2019). Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. In Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs (pp. 3-18). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS). https://doi.org/10.1007/978-3-030-23535-2_1