Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

Cristhian Chanco, Arturo Moquillaza, Freddy Paz

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Scopus citations

Abstract

ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.

Original languageAmerican English
Title of host publicationDevelopment and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
Pages3-18
Number of pages16
ISBN (Electronic)9783030235345
DOIs
StatePublished - 1 Jan 2019
Event8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, United States
Duration: 26 Jul 201931 Jul 2019

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11586 LNCS
ISSN (Print)0302-9743

Conference

Conference8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
CountryUnited States
CityOrlando
Period26/07/1931/07/19

Keywords

  • Automatic teller machine
  • Human-Computer Interaction
  • Usability evaluation
  • Usability heuristics
  • User-centered design

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