Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

Cristhian Chanco, Arturo Moquillaza, Freddy Paz

Research output: Contribution to conferenceConference Paper

3 Scopus citations

Abstract

ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.

Conference

Conference8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
CountryUnited States
CityOrlando
Period26/07/1931/07/19

Keywords

  • Automatic teller machine
  • Human-Computer Interaction
  • Usability evaluation
  • Usability heuristics
  • User-centered design

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    Chanco, C., Moquillaza, A., & Paz, F. (2019). Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. 3-18. Paper presented at 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, United States. https://doi.org/10.1007/978-3-030-23535-2_1