Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

Cristhian Chanco; Arturo Moquillaza; Freddy Paz

doi:10.1007/978-3-030-23535-2_1

Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

Cristhian Chanco^*, Arturo Moquillaza, Freddy Paz

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

11 Scopus citations

Abstract

ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.

Original language	American English
Title of host publication	Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
Pages	3-18
Number of pages	16
ISBN (Electronic)	9783030235345
DOIs	https://doi.org/10.1007/978-3-030-23535-2_1 https://doi.org/10.1007/978-3-030-23535-2_1
State	Published - 1 Jan 2019
Event	8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, United States Duration: 26 Jul 2019 → 31 Jul 2019

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11586 LNCS
ISSN (Print)	0302-9743

Conference

Conference	8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
Country/Territory	United States
City	Orlando
Period	26/07/19 → 31/07/19

Keywords

Automatic teller machine
Human-Computer Interaction
Usability evaluation
Usability heuristics
User-centered design

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Chanco, C., Moquillaza, A., & Paz, F. (2019). Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. In Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs (pp. 3-18). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS). https://doi.org/10.1007/978-3-030-23535-2_1, https://doi.org/10.1007/978-3-030-23535-2_1

Chanco, Cristhian ; Moquillaza, Arturo ; Paz, Freddy. / Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. 2019. pp. 3-18 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs",

abstract = "ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.",

keywords = "Automatic teller machine, Human-Computer Interaction, Usability evaluation, Usability heuristics, User-centered design",

author = "Cristhian Chanco and Arturo Moquillaza and Freddy Paz",

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Chanco, C, Moquillaza, A & Paz, F 2019, Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. in Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11586 LNCS, pp. 3-18, 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, United States, 26/07/19. https://doi.org/10.1007/978-3-030-23535-2_1, https://doi.org/10.1007/978-3-030-23535-2_1

Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. / Chanco, Cristhian; Moquillaza, Arturo; Paz, Freddy.
Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. 2019. p. 3-18 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T1 - Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

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AU - Moquillaza, Arturo

AU - Paz, Freddy

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N2 - ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.

AB - ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.

KW - Automatic teller machine

KW - Human-Computer Interaction

KW - Usability evaluation

KW - Usability heuristics

KW - User-centered design

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Chanco C, Moquillaza A, Paz F. Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. In Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs. 2019. p. 3-18. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-23535-2_1, 10.1007/978-3-030-23535-2_1

Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

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