Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques

Diana Chumpitaz; Kevin Pereda; Katherine Espinoza; Carlos Villarreal; William Perez; Arturo Moquillaza; Jaime Díaz; Freddy Paz

doi:10.1007/978-3-030-23535-2_31

Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques

Diana Chumpitaz^*, Kevin Pereda, Katherine Espinoza, Carlos Villarreal, William Perez, Arturo Moquillaza, Jaime Díaz, Freddy Paz

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Scopus citations

Abstract

ATMs are widely used around the world, which leads to the development of new functionalities that need to consider usability. For this reason, the following article presents the development of graphical interfaces for ATM of BBVA Continental Bank, which follows a user-centered process design. In the first place, we gathered information about our target user. Then, we developed a prototype based on the previous information and the needs of the bank, which also took into account expert’s feedback. Finally, real users in the bank itself validated the prototypes.

Original language	American English
Title of host publication	Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
Editors	Aaron Marcus, Wentao Wang
Publisher	Springer Verlag
Pages	420-430
Number of pages	11
ISBN (Electronic)	9783030235345
ISBN (Print)	9783030235345
DOIs	https://doi.org/10.1007/978-3-030-23535-2_31 https://doi.org/10.1007/978-3-030-23535-2_31
State	Published - 1 Jan 2019
Event	8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, United States Duration: 26 Jul 2019 → 31 Jul 2019

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11586 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
Country/Territory	United States
City	Orlando
Period	26/07/19 → 31/07/19

Keywords

Automated-Teller Machine
Human-Computer Interaction
Usability
User-Centered Design

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Chumpitaz, D., Pereda, K., Espinoza, K., Villarreal, C., Perez, W., Moquillaza, A., Díaz, J., & Paz, F. (2019). Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques. In A. Marcus, & W. Wang (Eds.), Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings (pp. 420-430). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-23535-2_31, https://doi.org/10.1007/978-3-030-23535-2_31

Chumpitaz, Diana ; Pereda, Kevin ; Espinoza, Katherine et al. / Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques. Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. editor / Aaron Marcus ; Wentao Wang. Springer Verlag, 2019. pp. 420-430 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "ATMs are widely used around the world, which leads to the development of new functionalities that need to consider usability. For this reason, the following article presents the development of graphical interfaces for ATM of BBVA Continental Bank, which follows a user-centered process design. In the first place, we gathered information about our target user. Then, we developed a prototype based on the previous information and the needs of the bank, which also took into account expert{\textquoteright}s feedback. Finally, real users in the bank itself validated the prototypes.",

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Chumpitaz, D, Pereda, K, Espinoza, K, Villarreal, C, Perez, W, Moquillaza, A, Díaz, J & Paz, F 2019, Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques. in A Marcus & W Wang (eds), Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11586 LNCS, Springer Verlag, pp. 420-430, 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, United States, 26/07/19. https://doi.org/10.1007/978-3-030-23535-2_31, https://doi.org/10.1007/978-3-030-23535-2_31

Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques. / Chumpitaz, Diana; Pereda, Kevin; Espinoza, Katherine et al.
Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. ed. / Aaron Marcus; Wentao Wang. Springer Verlag, 2019. p. 420-430 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Chumpitaz, Diana

AU - Pereda, Kevin

AU - Espinoza, Katherine

AU - Villarreal, Carlos

AU - Perez, William

AU - Moquillaza, Arturo

AU - Díaz, Jaime

AU - Paz, Freddy

PY - 2019/1/1

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N2 - ATMs are widely used around the world, which leads to the development of new functionalities that need to consider usability. For this reason, the following article presents the development of graphical interfaces for ATM of BBVA Continental Bank, which follows a user-centered process design. In the first place, we gathered information about our target user. Then, we developed a prototype based on the previous information and the needs of the bank, which also took into account expert’s feedback. Finally, real users in the bank itself validated the prototypes.

AB - ATMs are widely used around the world, which leads to the development of new functionalities that need to consider usability. For this reason, the following article presents the development of graphical interfaces for ATM of BBVA Continental Bank, which follows a user-centered process design. In the first place, we gathered information about our target user. Then, we developed a prototype based on the previous information and the needs of the bank, which also took into account expert’s feedback. Finally, real users in the bank itself validated the prototypes.

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KW - User-Centered Design

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T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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A2 - Marcus, Aaron

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PB - Springer Verlag

T2 - 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019

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ER -

Chumpitaz D, Pereda K, Espinoza K, Villarreal C, Perez W, Moquillaza A et al. Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques. In Marcus A, Wang W, editors, Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Springer Verlag. 2019. p. 420-430. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-23535-2_31, 10.1007/978-3-030-23535-2_31

Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques

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