Challenges in Integrating SCRUM and the User-Centered Design Framework: A Systematic Review

Daniela Argumanis, Arturo Moquillaza, Freddy Paz

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Scopus citations

Abstract

This paper presents the results of a systematic review conducted in order to identify the challenges integrating user-centered design and Scrum, as well as the techniques and methodologies that would allow the Scrum Team to overcome these challenges. A total of 416 studies where identified, out of which only 29 studies where selected for this review. According to the analysis, most challenges are related to the insufficient importance assigned to Usability and the User Experience in general, insufficient communication between designers and developers, insufficient resources assigned to Scrum for upfront activities, and clients trying to represent final users without being aware of their real needs. Additionally, 30 techniques and methodologies have been identified as possible solutions to these challenges, which should be further analyzed to determine whether they should be adapted and incorporated into the Scrum framework.

Original languageEnglish
Title of host publicationHuman-Computer Interaction - 6th Iberomarican Workshop, HCI-Collab 2020, Proceedings
EditorsVanessa Agredo-Delgado, Pablo H. Ruiz, Vanessa Agredo-Delgado, Pablo H. Ruiz, Klinge Orlando Villalba-Condori
PublisherSpringer Science and Business Media Deutschland GmbH
Pages52-62
Number of pages11
ISBN (Print)9783030669188
DOIs
StatePublished - 2020
Externally publishedYes
Event6th Ibero-American Conference on Human-Computer Interaction, HCI-Collab 2020 - Arequipa, Peru
Duration: 16 Sep 202018 Sep 2020

Publication series

NameCommunications in Computer and Information Science
Volume1334
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937

Conference

Conference6th Ibero-American Conference on Human-Computer Interaction, HCI-Collab 2020
Country/TerritoryPeru
CityArequipa
Period16/09/2018/09/20

Keywords

  • Agile methodologies
  • Systematic review
  • Usability
  • User Experience
  • User-centered design

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