Applying a UCD Framework for ATM Interfaces on the Design of QR Withdrawal: A Case Study

Joel Aguirre, Samira Benazar, Arturo Moquillaza

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The Automated Teller Machines or ATM carry out transactions through the use of physical magnetic smart cards and four-digit PINs. To this is added the fact that physical cards could be easily lost and the combinations for PINs are insufficient. By employing a QR-based withdrawal system in combination with mobile banking, the user is allowed to perform cardless withdrawals and avoid the risk of peeping attacks and save valuable time. The difficulty is that the user should be familiar with mobile phones and QR codes scanning processes. Although there is insufficient knowledge of usability in the ATM field, attempts to the application of a systematic user-centered approach have delivered encouraging results, improving the satisfaction of the users in withdrawal operations. In this study, we apply a user-centered design framework, proposed in previous works by the authors, for the design of the interfaces of the QR-based withdrawal transaction.

Original languageEnglish
Title of host publicationDesign, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
EditorsAaron Marcus, Elizabeth Rosenzweig
PublisherSpringer US
Pages3-19
Number of pages17
ISBN (Print)9783030497569
DOIs
StatePublished - 2020
Event9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark
Duration: 19 Jul 202024 Jul 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12202 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Country/TerritoryDenmark
CityCopenhagen
Period19/07/2024/07/20

Keywords

  • Automated Teller Machine
  • Financial sector
  • Framework
  • Usability
  • User interface
  • User-centered design

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