A User-Centered Framework for the Design of Usable ATM Interfaces

Joel Aguirre, Arturo Moquillaza, Freddy Paz

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.

Original languageEnglish
Title of host publicationDesign, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
EditorsAaron Marcus, Wentao Wang
PublisherSpringer Verlag
Pages163-178
Number of pages16
ISBN (Print)9783030235697
DOIs
StatePublished - 1 Jan 2019
Event8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, United States
Duration: 26 Jul 201931 Jul 2019

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11583 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
CountryUnited States
CityOrlando
Period26/07/1931/07/19

Fingerprint

User-centered Design
Usability
Design Method
Expert Judgment
Software
Embedded systems
Embedded Systems
Design Process
User Interface
User interfaces
Exception
Design Methodology
Framework
Design
User centered design

Keywords

  • Automated Teller Machine
  • Framework
  • Usability assessment
  • User interface
  • User-centered design

Cite this

Aguirre, J., Moquillaza, A., & Paz, F. (2019). A User-Centered Framework for the Design of Usable ATM Interfaces. In A. Marcus, & W. Wang (Eds.), Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings (pp. 163-178). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11583 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-23570-3_13
Aguirre, Joel ; Moquillaza, Arturo ; Paz, Freddy. / A User-Centered Framework for the Design of Usable ATM Interfaces. Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. editor / Aaron Marcus ; Wentao Wang. Springer Verlag, 2019. pp. 163-178 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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Aguirre, J, Moquillaza, A & Paz, F 2019, A User-Centered Framework for the Design of Usable ATM Interfaces. in A Marcus & W Wang (eds), Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11583 LNCS, Springer Verlag, pp. 163-178, 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, United States, 26/07/19. https://doi.org/10.1007/978-3-030-23570-3_13

A User-Centered Framework for the Design of Usable ATM Interfaces. / Aguirre, Joel; Moquillaza, Arturo; Paz, Freddy.

Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. ed. / Aaron Marcus; Wentao Wang. Springer Verlag, 2019. p. 163-178 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11583 LNCS).

Research output: Chapter in Book/Report/Conference proceedingChapter

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Aguirre J, Moquillaza A, Paz F. A User-Centered Framework for the Design of Usable ATM Interfaces. In Marcus A, Wang W, editors, Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Springer Verlag. 2019. p. 163-178. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-030-23570-3_13