A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces

Joe Sahua; Arturo Moquillaza

doi:10.1007/978-3-030-49757-6_9

A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces

Joe Sahua, Arturo Moquillaza

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Scopus citations

Abstract

In this work, we present the results of a systematic review about methods for evaluate the usability on ATM interfaces and tools utilized. Following a Systematic Review Process, a total of 132 studies were found and 96 discounting duplicates, where 12 works were finally selected for the review. We also found the most used tools for usability evaluations and the frequency of them in the selected studies. Finally, we found that there exist some usability evaluation methods and process for some systems, but in the case of ATM, there is not studies was found. This work is intended to give ideas for usability evaluations on ATM interfaces, giving information of the current status of the Systematic Review and potential studies that can help to perform usability evaluations for ATM, especially, quantitative type researches. Based on this information, we intend to propose a usability evaluation process oriented to ATM applications.

Original language	English
Title of host publication	Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
Editors	Aaron Marcus, Elizabeth Rosenzweig
Publisher	Springer Verlag
Pages	130-141
Number of pages	12
ISBN (Print)	9783030497569
DOIs	https://doi.org/10.1007/978-3-030-49757-6_9
State	Published - 2020
Externally published	Yes
Event	9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark Duration: 19 Jul 2020 → 24 Jul 2020

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12202 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Country/Territory	Denmark
City	Copenhagen
Period	19/07/20 → 24/07/20

Keywords

Automated teller machine
Systematic review
Usability
Usability evaluation method

Access to Document

10.1007/978-3-030-49757-6_9

Cite this

Sahua, J., & Moquillaza, A. (2020). A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces. In A. Marcus, & E. Rosenzweig (Eds.), Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings (pp. 130-141). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12202 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-49757-6_9

Sahua, Joe ; Moquillaza, Arturo. / A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces. Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. editor / Aaron Marcus ; Elizabeth Rosenzweig. Springer Verlag, 2020. pp. 130-141 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "In this work, we present the results of a systematic review about methods for evaluate the usability on ATM interfaces and tools utilized. Following a Systematic Review Process, a total of 132 studies were found and 96 discounting duplicates, where 12 works were finally selected for the review. We also found the most used tools for usability evaluations and the frequency of them in the selected studies. Finally, we found that there exist some usability evaluation methods and process for some systems, but in the case of ATM, there is not studies was found. This work is intended to give ideas for usability evaluations on ATM interfaces, giving information of the current status of the Systematic Review and potential studies that can help to perform usability evaluations for ATM, especially, quantitative type researches. Based on this information, we intend to propose a usability evaluation process oriented to ATM applications.",

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Sahua, J & Moquillaza, A 2020, A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces. in A Marcus & E Rosenzweig (eds), Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12202 LNCS, Springer Verlag, pp. 130-141, 9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020, Copenhagen, Denmark, 19/07/20. https://doi.org/10.1007/978-3-030-49757-6_9

A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces. / Sahua, Joe; Moquillaza, Arturo.

Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. ed. / Aaron Marcus; Elizabeth Rosenzweig. Springer Verlag, 2020. p. 130-141 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12202 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Sahua, Joe

AU - Moquillaza, Arturo

PY - 2020

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AB - In this work, we present the results of a systematic review about methods for evaluate the usability on ATM interfaces and tools utilized. Following a Systematic Review Process, a total of 132 studies were found and 96 discounting duplicates, where 12 works were finally selected for the review. We also found the most used tools for usability evaluations and the frequency of them in the selected studies. Finally, we found that there exist some usability evaluation methods and process for some systems, but in the case of ATM, there is not studies was found. This work is intended to give ideas for usability evaluations on ATM interfaces, giving information of the current status of the Systematic Review and potential studies that can help to perform usability evaluations for ATM, especially, quantitative type researches. Based on this information, we intend to propose a usability evaluation process oriented to ATM applications.

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Sahua J, Moquillaza A. A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces. In Marcus A, Rosenzweig E, editors, Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Springer Verlag. 2020. p. 130-141. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-49757-6_9

A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces

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