TY - GEN
T1 - A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces
AU - Sahua, Joe
AU - Moquillaza, Arturo
N1 - Publisher Copyright:
© 2020, Springer Nature Switzerland AG.
PY - 2020
Y1 - 2020
N2 - In this work, we present the results of a systematic review about methods for evaluate the usability on ATM interfaces and tools utilized. Following a Systematic Review Process, a total of 132 studies were found and 96 discounting duplicates, where 12 works were finally selected for the review. We also found the most used tools for usability evaluations and the frequency of them in the selected studies. Finally, we found that there exist some usability evaluation methods and process for some systems, but in the case of ATM, there is not studies was found. This work is intended to give ideas for usability evaluations on ATM interfaces, giving information of the current status of the Systematic Review and potential studies that can help to perform usability evaluations for ATM, especially, quantitative type researches. Based on this information, we intend to propose a usability evaluation process oriented to ATM applications.
AB - In this work, we present the results of a systematic review about methods for evaluate the usability on ATM interfaces and tools utilized. Following a Systematic Review Process, a total of 132 studies were found and 96 discounting duplicates, where 12 works were finally selected for the review. We also found the most used tools for usability evaluations and the frequency of them in the selected studies. Finally, we found that there exist some usability evaluation methods and process for some systems, but in the case of ATM, there is not studies was found. This work is intended to give ideas for usability evaluations on ATM interfaces, giving information of the current status of the Systematic Review and potential studies that can help to perform usability evaluations for ATM, especially, quantitative type researches. Based on this information, we intend to propose a usability evaluation process oriented to ATM applications.
KW - Automated teller machine
KW - Systematic review
KW - Usability
KW - Usability evaluation method
UR - http://www.scopus.com/inward/record.url?scp=85088893390&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-49757-6_9
DO - 10.1007/978-3-030-49757-6_9
M3 - Contribución a la conferencia
AN - SCOPUS:85088893390
SN - 9783030497569
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 130
EP - 141
BT - Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
A2 - Marcus, Aaron
A2 - Rosenzweig, Elizabeth
PB - Springer Verlag
Y2 - 19 July 2020 through 24 July 2020
ER -