A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces

Joe Sahua, Arturo Moquillaza

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

In this work, we present the results of a systematic review about methods for evaluate the usability on ATM interfaces and tools utilized. Following a Systematic Review Process, a total of 132 studies were found and 96 discounting duplicates, where 12 works were finally selected for the review. We also found the most used tools for usability evaluations and the frequency of them in the selected studies. Finally, we found that there exist some usability evaluation methods and process for some systems, but in the case of ATM, there is not studies was found. This work is intended to give ideas for usability evaluations on ATM interfaces, giving information of the current status of the Systematic Review and potential studies that can help to perform usability evaluations for ATM, especially, quantitative type researches. Based on this information, we intend to propose a usability evaluation process oriented to ATM applications.

Original languageEnglish
Title of host publicationDesign, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
EditorsAaron Marcus, Elizabeth Rosenzweig
PublisherSpringer Verlag
Pages130-141
Number of pages12
ISBN (Print)9783030497569
DOIs
StatePublished - 2020
Externally publishedYes
Event9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark
Duration: 19 Jul 202024 Jul 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12202 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Country/TerritoryDenmark
CityCopenhagen
Period19/07/2024/07/20

Keywords

  • Automated teller machine
  • Systematic review
  • Usability
  • Usability evaluation method

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