A Systematic Literature Review About Quantitative Metrics to Evaluate Usability and Security of ATM Interfaces

Fiorella Falconi, Claudia Zapata, Arturo Moquillaza, Freddy Paz

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Scopus citations

Abstract

Automatic Telle Machine or ATM remains one of the most used banking channels and have been transformed into complex machines, where multiple operations can be carried out, not just cash withdrawals as was at the beginning. In this context, the usability and security of interfaces become essential aspects for users to interact with ATM interfaces efficiently. About usability, several studies support its important on the user experience, which also applies to the ATM domain. About security, previous works manifest its importance especially in the ATM domain. In this sense, it is intended to utilize usability and security metrics that allow establishing the degree of usability or security of ATM interfaces. In order to identify whether there are already metrics that may be valid for evaluating ATM interfaces, the authors present a systematic literature review they made about metrics that assess usability and security in banking software. After executing the review, five relevant documents were obtained. Of these, the most significant contribution is that of 160 metrics divided into 13 categories of metrics to assess the security and usability of an Internet Banking. Future research will be focused on evaluating the relevance of these proposals in the ATM domain.

Original languageEnglish
Title of host publicationDesign, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
EditorsAaron Marcus, Elizabeth Rosenzweig
PublisherSpringer Verlag
Pages100-113
Number of pages14
ISBN (Print)9783030497569
DOIs
StatePublished - 2020
Externally publishedYes
Event9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark
Duration: 19 Jul 202024 Jul 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12202 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Country/TerritoryDenmark
CityCopenhagen
Period19/07/2024/07/20

Keywords

  • Automated Teller Machine
  • Security
  • Software metrics
  • Systematic literature review
  • Usability evaluation

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